How can I cancel an individual shipment of my order?
You can cancel each shipment of your order separately through your account.
- Log in to your AlphaDiscounters account.
- Click on your account icon and select “Orders“.
- Click “More Details” on the order you are interested in.
- Click “Cancel Shipment” on the shipment you want to cancel.
If you paid with a card, the refund process is initiated automatically.
Cancellation of a shipment at the “Delivered to courier” stage
If you cancel the shipment when it has already been delivered to the carrier, there is a chance that a delivery attempt will be made. In this case, you must refuse to receive it. The refund will be made after the package is returned to the store.
Important notes:
- If a parcel from a store contains more than one product or part of the product, you cannot delete only one, but you can only cancel the entire shipment.
- Cancellation cannot be canceled. If you canceled the shipment by mistake, you will have to re-place the order.
- If you do not see the possibility of cancellation in the details of your order, you can contact us to help you.