The item I received is damaged. What to do?

If you find that the item you received is damaged or broken, you can register a refund request through your account.

In the request for a refund, it is important to choose “Defect” as the reason for the return and attach clear photos of the goods so that we can confirm the wear and tear.

After sending a refund request, our team will process it, and you will receive a new email with information about the progress of its implementation.