The package of the parcel is torn. What to do?

If the package of the parcel is torn, damaged or looks damaged during transportation and you want to return the goods, you can apply for a refund through your account.

In the request for a refund, it is important to choose the reason for the return “Defective” and attach clear photos of the packaging and the goods so that we can confirm the damage.

After sending a refund request, our team will process it, and you will receive a new email with information about the progress of its implementation.

If the product is working and you want to keep it, but want to report it, you can contact us.