3. When can I request a refund?

Below you will find the most common reasons for returning an item. Click on the relevant section to see more information about registering your request.

Go to the section:

• it is faulty
• This is not what I ordered
• It doesn’t help me
• I changed my mind
• I received a damaged product

It is faulty

In which cases do I choose this reason for the refund?

If the product:

• It was damaged in transit.
• An error has occurred.
• It has a near or expired expiration date.

By what date can I send a refund request?

Within 6 months after purchase 

Go to the section:

• 6 months ago
• after 6 months

6 months ago

Within 6 months after receiving the goods, you can apply for a refund by selecting “Defective Product” in the return form.

As soon as you register a return request, the AlphaDiscounters team will review it, and after approval, the return package will be received by the carrier in the way you chose when submitting the request. Then it will be sent for verification either to the store or to an authorized workshop, depending on the product.

Upon completion of the verification, you will receive an email with the discovery and further steps of the refund process.

Important note:

If it turns out that the defect occurred as a result of improper use of the product, it is impossible to return the product. In this case, we will contact you about the next steps.

after 6 months

After 6 months from the date of receipt, you can still return the defective product based on its legal or commercial warranty.

In this case, you need to contact us so that we can return the product to the store and check it.

You can see more detailed information about guarantees in the Refund Policy.

What do I write in the comments?

Describe the damage caused to the product.

Which photo should I upload?

Upload photos that clearly show the goods and damage, if they are obvious.

In addition, it would be very useful to upload a photo of the packaging, if you still have it, as well as proof of purchase (receipt or invoice).

This is not what I ordered

In which cases do I choose this reason for the refund?

• If the product is completely different from what you ordered (you ordered a toothbrush and received toothpaste).
• If the product does not contain all the parts or accessories (you ordered a table, but there are no screws for assembly in the package)
• If you received fewer pieces (you ordered 5 pieces of soap, but received 3 pieces).
• If you received a different size (you ordered flip-flops of size 38, and received size 39).
• If the product you received has characteristics different from those specified in the description on AlphaDiscounters, (You ordered a 128 GB mobile phone, and received 64 GB).

Up to what date I can I send a refund request?

Within 14 days after purchase.

What do I write in the comments?

Tell us what product you received and how it differs from the one you originally ordered.

Which photo should I upload?

If possible, upload photos showing how the product you received differs. In case of incomplete order, also upload the purchase confirmation (receipt or invoice).

This does not help me

In which cases do I choose this reason for the refund?

If a specific option appears, you can choose it if the room you ordered does not suit you.

By what date can I send a refund request?

Within 14 days after purchase.

Which photo should I upload?

If the field appears, please upload photos confirming the original condition of the product.

I changed my mind

In which cases do I choose this reason for the refund?

If the product does not meet your expectations or if you still do not need it.

By what date can I send a refund request?

Within 14 days after purchase.

Which photo should I upload?

If the field appears, please upload photos confirming the original condition of the product.

I received a damaged product

In which cases do I choose this reason for the refund?

If the item you received was delivered broken, damaged or with torn packaging.

By what date can I send a refund request?

Within 14 days after purchase.

Which photo should I upload?

If the field appears, please upload photos confirming the original condition of the goods and packaging.