1. Report Unsolicited Packages or Brushing Scams

Third-party sellers are prohibited from sending unsolicited packages to customers. If you receive a package that you did not order and is not a gift, report it immediately.

When a customer receives a package they didn’t order, it may be a scam sometimes called “brushing”. “Brushing” scams occur when bad actors send packages to publicly available names and addresses.

If you receive a package, or item, that you didn’t order, confirm it’s not a gift to you. Check with friends and family or contact Customer Service.

If you confirm that the package addressed to you wasn’t ordered by you or anyone you know, report it to Customer Service.

Provide the following information:

• List of order ID(s) (at least one order is required)
• Number of unwanted packages received
• Photo of at least one shipping label (optional)
• Any additional information to assist the investigation.

You don’t need to return the item.

AlphaDiscounters investigates reports of “brushing” and takes the appropriate action on bad actors that violate our policies. AlphaDiscounters may suspend or remove selling privileges, withhold payments, and work with law enforcement.

If you receive a package addressed to someone else, contact Customer Service.