2. Additional Information about Emails, Text Messages, and Webpages
Don’t open any attachments or click any links from suspicious emails or text messages. If you’ve already opened an attachment or clicked a suspicious link, go to Protect Your System.
Suspicious or fraudulent emails, text messages, or webpages not from AlphaDiscounters.com may contain:
- Links to websites that look like AlphaDiscounters.com, but aren’t Alphadiscounters.
Important Note:
Legitimate AlphaDiscounters websites have a dot before “alphadiscounters.com” such as https://”something”.alphadiscounters.com.
If the link takes you to a site that is not a legitimate alphadiscounters domain, then it is likely phishing.
- An order confirmation for an item you didn’t purchase or an attachment to an order confirmation.
Important Note:
Go to Your Orders to see if there is an order that matches the details in the correspondence. If it doesn’t match an order in Your Account in Alphadiscounters.com, or in another AlphaDiscounters international website, the message isn’t from AlphaDiscounters.
- Requests to update payment information that are not linked to an AlphaDiscounters order you placed or an AlphaDiscounters service you subscribed to.
Important Note:
Go to Your Orders. If you aren’t prompted to update your payment method on that screen, the message isn’t from AlphaDiscounters.
- Attachments or prompts to install software on your device.
- Typos or grammatical errors.
- Forged email addresses to make it look like the email is coming from Alphadiscounters.com.
- If your email client uses Brand Indicators for Message Identification, you’ll be able to see the AlphaDiscounters logo to identify authentic emails from AlphaDiscounters. To see if your email client supports this feature, check the documentation for your email client.
Important note:
Phone Calls
While some departments at AlphaDiscounters will make outbound calls to customers, AlphaDiscounters will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.
We recommend that you report any suspicious or fraudulent correspondence. Visit Report Something Suspicious for more information.
To learn about how to avoid payment scams, visit Avoiding Payment Scams.