3. Unknown AlphaDiscounters Payment Charges

The unknown charge is a digital service payment

You can view payment details for all your AlphaDiscounters digital service charges from Your Digital Orders.

The unknown charge is a bank authorization

When you place an order, AlphaDiscounters contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn’t an actual charge.

If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.

Other common scenarios for unknown charges

• An order was placed by a family member, friend, or coworker with access to your card number.
• Additional cards are associated with the credit or debit account.
• A back-ordered or preordered item shipped.
• A gift order shipped.
• An order was split into multiple shipments or sent to multiple shipping addresses.

Important Note:

This order appears on your statement as separate charges.

Unauthorized charges

If the charge is still not explained and you believe it is a fraudulent charge, go to Report Unauthorized Activity.