Returns, refunds, cancellations, and claims
About Our Returns Policies
Alphadiscounters.com and most sellers on offer returns for items within 30 days of receipt of shipment.
Alphadiscounters.com Returns Policy
Items shipped from marketplace Alphadiscounters.com can be returned within 30 days of delivery, with some exceptions:
- For information about products that can’t be returned, see Items that Can’t Be Returned.
- To determine if a product sold by Alphadiscounters.com has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another returns time frame, our standard 30-day return policy applies.
- While most sellers offer a returns policy equivalent to AlphaDiscounters, some seller returns policies may vary. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
- For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
- If you have returned an item to AlphaDiscounters marketplace by mistake or included something not intended for AlphaDiscounters in a return, see Mistaken Returns.
Collectibles (sports & entertainment)
- AlphaDiscounters Photos printed products are not returnable to AlphaDiscounters but may be refunded or replaced.
- If you’ve purchased a defective automotive item, shipped from and sold by Alphadiscounters.com marketplace, that is covered by a published manufacturer warranty, AlphaDiscounters honors the warranty. Seller will either replace the item or refund the cost of the item for the life of the published warranty.
- Baby items can be returned within 90 days of receipt of shipment.
- Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
- Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
- If your return is not a result of an AlphaDiscounters error, we won’t refund the original shipping fees.
- Items purchased from your AlphaDiscounters Birthday Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day Alphadiscounters.com Return Policy.
- You can return clothing and accessories up to 30 days after the delivery date.
- Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.
Collectibles (sports & entertainment)
- You must return collectible items with a value of 35 euros or more using a trackable method. Items with a value more than 500 euros must also be insured.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Before shipping a return, photograph the item for your records.
- To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
- Items with a value of 35 euros more must be returned using a trackable shipping method.
- Before shipping a return, photograph the item for your records.
- Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
- Returns without the original packaging and documentation will be rejected.
- Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.
- New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Alphadiscounters.com marketplace that didn’t start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
- com may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
- Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
- New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Important Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
- Items purchased from your AlphaDiscounters Custom Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day Alphadiscounters.com Return Policy.
Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. Customized products sold by third-party sellers fall under the Guarantee. To file a claim for these items please note the following:
- Notification to the third-party seller within 14 days of receipt of item for return.
- Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the AlphaDiscounters marketplace.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
- Digital Books purchased can be returned within seven days of purchase. Once a refund is issued, you can’t have access to the book.
- Digital educational resources can be returned within seven days of purchased for a resource.
- Fine Art items with a value of 35 euros or more must be returned using a trackable shipping method. Items with a value more than 500 euros must also be insured.
- All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
- Any Fine Art item returned without original documentation will be rejected.
- Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
- Before sending a return, photograph the item for your records.
- Furniture items are returnable for any reason within 30 days of receipt of shipment.
- If the item is damaged or defective, AlphaDiscounters will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
- Gift Cards are not returnable after purchase (except as required by law).
- For more information about Gift Card limitations, see Alphadiscounters.com Gift Card Terms & Conditions.
- Hazardous materials, including flammable liquids or gases are not returnable to marketplace AlphaDiscounters.
- Contact the manufacturer directly for service, warranty, return, and refund information.
- Jewelry and watch items with a value of 35 euros or more must be returned using a trackable shipping method.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
- Fresh flowers, live indoor plants, or insects are not returnable to AlphaDiscounters, but may be refundable.
The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to AlphaDiscounters. These products will not display a ‘’free returns’’ message on the product detail page.
- Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
- Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
- Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
- If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.
- Major appliances are returnable for any reason within 30 days of receipt of purchase
- At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
- If you notice that the item is damaged or defective after delivery, AlphaDiscounters will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
- You can request a return or refund for any reason within 100 days of receipt of shipment.
- Sellers accept the return of mattresses that are unopened and in their original packaging.
- Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
- Contact the manufacturer directly for product registration and warranty-related information.
- For any questions regarding Mattress Haul Away, see Special Delivery Options for Large and Bulky Items.
- Pet food and similar products 14 days refundable sellers.
- Game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) 14 days refundable sellers.
- Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
- Televisions are returnable for any reason within 30 days of receipt of shipment.
- Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
- If the item is damaged or defective, AlphaDiscounters will provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
- Items purchased from your AlphaDiscounters Wedding Registry as a gift can be returned within 180 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Alphadiscounters