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- Selling on AlphaDiscounters
- Get Started with Selling Services
- Global seller identity verification
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- Send a critical message to a buyer
- Buyer-Seller Messaging Service overview
- Contact a buyer using Buyer-Seller Messages
- Buyer-Seller Messaging templates
- Communicate with customers using the Selling Services App
- Buyer-Seller Messages FAQ
- Your orders list
- View your orders
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- Manage Orders FAQ
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- Authorize a return request
- Complete or Close a return request
- Prepaid returns for seller-fulfilled orders
- Multiple return addresses
- Request exemption from prepaid returns for Seller-fulfilled orders
- Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network
- Return Reason codes for Prepaid Returns
- Free returns for seller-fulfilled orders
- Process gift returns
- Extended Holiday Returns policy
- Guidelines for charging restocking fees
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- Returns Performance dashboard FAQ
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- Issue Concessions
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- How to refund tax
- Free returns on Fashion items for seller-fulfilled orders
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- Cancel an item, order, or multiple orders
- Cancellations FAQ
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- Order fulfillment monitoring
- When will I receive my order ?
- Change the order delivery details
- Can I choose the delivery date and time ?
- Can I choose a transport company ?
- How do I know that my order is registered ?
- What are the stages of the order?
- Why can't I see the order in my personal account ?
- Is it possible to receive all the parcels together ?
- Why is my order delayed ?
- The transport arrived, but could not find me. What should I do?
- Order a change in the delivery route using AlphaDiscounters Finally Mile
- The item I received is damaged. What to do?
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- Cancellation
- How to cancel an order?
- How can I cancel an individual shipment of my order?
- Why was my order cancelled ?
- Can I add products to an already placed order ?
- Can 't make an order ?
- How do I place an order with an invoice?
- Where can I find a delivery receipt?
- Can I choose a receipt and invoice for different products in one order?
- I want to receive an invoice for all deliveries of my order
- I requested an invoice, but received a receipt
- Refund after cancellation or refund of the order
- When will my refund be completed?
- Return of goods paid by cash on delivery
- Return Guide
- Stage 1: Send a refund request
- 2. How do I request a refund?
- 3. When can I request a refund?
- Stage 2: After applying for a refund
- 4. Track the progress of the refund request
- 5. Instructions for preparing a return package
- 6. Make a new appointment
- Stage 3: Full Refund
- 7. When will the refund process be completed?
- 8. Refund after cancellation or refund of the order
- 9. Replacement of the goods after the return of the order
- Popular Topics
- 1. Identifying Whether an Email, Phone Call, Text Message, or Webpage is from AlphaDiscounters
- 2. Additional Information about Emails, Text Messages, and Webpages
- 3. Unknown AlphaDiscounters Payment Charges
- 4. Reset Your Password
- 5. Data Requests
- Your Security
- 1. Report a Security Issue
- 2. About Multi-Factor Authentication
- 3. What is Two-Step Verification?
- Privacy
- 1. How AlphaDiscounters Collects Your Personal Information
- 2. How AlphaDiscounters Uses Your Personal Information
- 3. How AlphaDiscounters Protects Your Personal Information
- Phishing, Spoofing, and Brushing
- 1. Report Unsolicited Packages or Brushing Scams
- Alphadiscounters.com Privacy Notice
- 1. Alphadiscounters.com Privacy Notice
- 2. Conditions of Use
- 3. AlphaDiscounters Trademark Usage Guidelines