Return Reason codes for Prepaid Returns
Seller Fulfilled Orders only
Return Reason | Fault | |
1 | Other reason | Customer |
2 | Accidental order | Customer |
3 | Better price available | Customer |
4 | No reason given | Customer |
5 | Incompatible or not useful for intended purpose | Customer |
6 | Damaged due to poor packaging | Seller |
7 | Arrived too late | Seller |
8 | Missing due to poor packaging | Seller |
9 | Damaged during shipping | Seller |
10 | Different from what was ordered | Seller |
11 | Defective/Does not work properly | Seller |
12 | Arrived in addition to what was ordered | Seller |
13 | I don’t want it anymore | Customer |
14 | Defect emerged after use | Seller |
15 | Unauthorized purchase | Seller |
16 | I haven’t received this item yet | Seller |
17 | Item was defective | Seller |
18 | Item description was inaccurate | Seller |
19 | Not satisfied with the quality | Seller |
20 | Fabric not as expected | Seller |
21 | No longer needed/wanted | Customer |
22 | Item is too large | Customer |
23 | Item is too small | Customer |
24 | Item is too long | Customer |
25 | Item is too short | Customer |
26 | Arrived too late | Seller |
27 | Other reason | Customer |
28 | Wrong item sent | Seller |
29 | Better price is available | Customer |
30 | Product is not fully compatible with my existing system | Seller |
31 | Part is missing | Seller |
32 | Damaged upon arrival | Seller |
33 | Arrived in addition to what was ordered | Seller |
34 | Item is too small | Customer |
35 | Item is too large | Customer |
36 | Ordered wrong style/size/color | Customer |
37 | Different from website description | Seller |
38 | Didn’t like fabric | Customer |
39 | Did not like the color | Customer |
40 | Wrong size: too small/short | Customer |
41 | Wrong size: too large/long | Customer |
42 | Dead battery/does not work | Seller |
43 | Missing paperwork/manual/warranty | Seller |
44 | Broken or malfunctioning clasp | Seller |
45 | Missing or loose stone | Seller |
46 | Missing promised certification | Seller |
47 | Tarnished/unacceptable condition | Seller |
48 | Activation failure | Seller |
49 | Poor service coverage | Seller |
50 | Service package not as needed | Seller |
51 | Number porting issues | Seller |
52 | Not compatible with my phone | Customer |
53 | Not compatible with my service | Customer |
54 | Rebate eligibility issue | Seller |
55 | Carrier bill not as expected | Seller |
56 | Current carrier switching cost (termination fee) | Customer |
57 | Item is the wrong color | Customer |
58 | Shoe is a half size too large | Customer |
59 | Shoe is a half size too small | Customer |
60 | Shoe is a full size too large | Customer |
61 | Shoe is a full size too small | Customer |
62 | Shoe is too wide | Customer |
63 | Shoe is too narrow | Customer |
64 | Boot shaft does not fit | Customer |
65 | Shoe arch does not fit | Customer |
66 | Item is of the wrong material | Seller |
67 | Shoe is uncomfortable | Customer |
68 | Part not compatible with existing system | Seller |
69 | Excessive installation/Did not install | Seller |
70 | Recycle old item | Seller |
71 | Product or Manual is not in Greece | Customer |
72 | Product or Manual is not in Poland | Customer |