Manage Orders

Monitor new orders

Number of items in a single order

Check missing orders

Additional information

Manage Orders page provides you a customizable view of all your orders received through all sales channels. You can view all Unshipped, Pending, Shipped, and Canceled orders within a given date range or use Search to filter specific types of orders. To visit the page from your seller account, click Orders, then click Manage Orders. Sellers can also download Order reports to view their sales for a particular time frame.

Monitor new orders

Manage Orders provides up-to-the-minute view of orders. Once we have verified the buyer’s payment method, you can see your orders, including shipping information, on the Manage Orders page. We recommend checking your seller account for new orders at least once a day.

If you have email order notifications enabled in your Notification Preferences, under Settings menu in Seller Central, AlphaDiscounters Payments will also send you a notice every time a new order is placed. In case you are no longer receiving order notification emails, verify that:

Email order notifications are enabled in your Notification Preferences.

You have received new orders since the emails stopped coming.

Any firewall or anti-spam software you have installed is not blocking order notification emails.

Number of items in a single order

The number of items that can be added into one order is limited by buyer Shopping Cart capacity. Buyer Shopping Carts can hold up to 1000 items combined for all unique items in cart. A cart can have 50 unique items. For example, a buyer can buy 2 items with quantities of 500 each or 50 items with a quantity of 20 each in one order. If an order has 1 item only, the quantity can be up to 999.

Check missing orders

Use the Manage Orders page to search for the missing order. If the order appears in search results, make note of the purchase date and review your order reports for that date. If the order is missing from your order reports or does not show up in search results, contact Selling Partner Support and reference the missing order number.

Additional information

Here is some additional information about managing your orders:

• You must confirm shipment of the order with AlphaDiscounters within 3 business days of the ship date. Otherwise, AlphaDiscounters will automatically cancel the order and you will not be paid, even if you shipped the order. One week before the 3-day cutoff, you will see a warning in Manage Orders (“Confirm as shipped by [date] to avoid cancellation”), and you will receive a notification by email.
• When you confirm shipment for even one item in an order, we charge the buyer for the entire order. If the entire order is not confirmed, you will see the “Shipment is late” status in Manage Orders, along with a warning message on your seller account home page. This will happen even if you have refunded the remaining items in the order.
• For orders that are fulfilled by AlphaDiscounters, you will not see buyers’ phone numbers. For more information, go to Contact a buyer using Buyer-Seller Messages.

For seller-fulfilled orders, we provide you with a phone number that connects to the buyer during the fulfillment period. After delivery is complete, this phone number will no longer be valid. For more information, go to Selling policies and seller code of conduct.