Search orders

In the Manage Orders tool, you can search for orders using the following filters:

Tracking ID	Carrier’s tracking ID for the package.
ASIN	AlphaDiscounters Standard Identification Number.   Identifies a product in our catalog.
Buyer Email	AlphaDiscounters-derived address, viewable on the Contact Customer form.
Listing ID	AlphaDiscounters-derived value for identifying a listing.
SKU	Stock keeping unit. Your product identifier.
Order ID	Unique AlphaDiscounters-created identifier for an order.
Product Name	The title you created for your product.
Order Status	Includes Pending, Unshipped, Shipped, Cancelled, and All orders.
Date Range	Orders created in the selected range of days. Note: Orders remain available on the Manage Orders page for up to 365 days. If you need older order information, contact Seller Support.
Sales Channel	Orders placed through an AlphaDiscounters website, such as Alphadiscounters.com or Alphadiscounters.gr, or a non-AlphaDiscounters website, such as your company site.   Note: This filtering option will only appear if you sell on multiple channels using a single seller account.

Default search settings

The default search setting is all orders placed in the last seven days. You can create and save your own default search setting, so that every time you return to the page, the orders list displays the same results.

To save, remove, or replace a default search setting, follow the corresponding instructions:

Save	To save a search that you want to use regularly, check Make this my default order view, below the search settings.
Remove	To remove a saved search, click Clear all filters. The default will return to all orders placed in the last seven days.
Replace	To replace a saved search, first create a new search, then on the results page, check Make this my default order view.

Basic Search

Find orders using the Basic Search capabilities by following these steps:

1. Select a search filter from the first drop-down list.
2. Depending on your selection in Step 1, in the second box, either select a value from the drop-down list or enter keywords in the text box.

Important: Order IDs must be entered in the format 000-1234567-1234567. Otherwise you will receive an “Order ID not found” error message.

3. When available, in the third box, select a date range from the drop-down list.
4. Click Search. Your search criteria are summarized above the orders list.

Advanced Search

Use Advanced Search to conduct a more detailed search:

1. Click Advanced Search.
2. Choose from any combination of the following search options:

Option	Description
Search:	Select a value from the drop-down list and enter the appropriate keywords in the text box. Important: Order IDs must be entered in the format 000-1234567-1234567. Otherwise, you will receive an “Order ID not found” error message.
Date:	Select Order date or Expected ship date. Range options vary depending on which date value is selected. Note: Orders remain available on the Manage Orders page for up to 365 days. If you need older order information, contact Seller Support.
Order: Status:	Options vary depending on which date value is selected.
Fulfilled By:	Fulfillment method: either seller-fulfilled, Fulfilled by AlphaDiscounters, or both.
Sales Channel:	Purchased on AlphaDiscounters website or a non-AlphaDiscounters website. Note: This advanced search option will only appear if you sell on multiple sales channels using a single seller account.
Sort By:	Order in which to sort the results.

Orders search options

By default, the orders list on the Manage Orders page displays all orders placed in the past seven days, including canceled orders. Canceled and Pending orders are grayed out (not actionable). To change the default search, see Search orders.

From your seller account, click Orders, and then click Manage Orders. On the upper-right side of the Manage Orders page, you will see the following automatic searches:

Premium unshipped

Orders with Premium Shipping that have not been confirmed as shipped. This search appears regardless of whether you offer Premium Shipping. If you decide to offer it later, and meet the requirements, you will see your Premium Shipping orders here to help you ensure they are processed quickly.

Total unshipped

All orders that have not been confirmed as shipped, regardless of whether the order is seller-fulfilled or AlphaDiscounters-fulfilled. A seller-fulfilled order remains in Unshipped status until the seller confirms the order as shipped. You must confirm shipment within 14 days of the order date or AlphaDiscounters will cancel the order and you will not get paid, even if you shipped the order. Sellers are not required to confirm orders since AlphaDiscounters automatically confirms orders it ships through FBA.

Seller-fulfilled pending

Seller-fulfilled orders that might have an issue with the buyer’s payment method. Do not ship an order while in Pending status.

For each of these searches, if the number is greater than zero, click the link to see all the orders that meet the search criteria.

On the upper-left side of the Manage Orders page are a set of search filters. Visit Search orders to learn how to use both Search and Advanced Search.