About Customer Experience Metrics

Getting started with Customer Experience Metrics

Customer experience metrics is a tool available in the European Union to help sellers identify opportunities to improve customer experience. Your awareness of your customer experience (CX) metrics performance is essential to consistently driving a great shopping experience on AlphaDiscounters. The CX metrics page provides summary data and deep diving capability across several important CX dimensions. This empowers you to improve or maintain the CX you provide by helping you prioritize and conveniently action CX issues with the greatest impact to AlphaDiscounters customers.

Customer experience performance

Customers expect products to be consistently available, so they can buy them at competitive prices and with the convenience of fast shipping. To provide a great customer experience, you must review and resolve your customer experience issues for the following metrics:

• Eligibility: Products that are eligible for can ensure a better shopping experience and may see higher conversion rate. Enroll your products in Fulfillment by AlphaDiscounters or Seller-Fulfilled to ensure eligibility.
• In-stock rate: Going out-of-stock may have both short-term and long-term impact on customer experience as well as your traffic and sales. Replenish your products to keep them in-stock.
• Price competitiveness: Keeping your prices sharp may improve your chances of becoming the Featured Offer on the product detail page. Set your price (+ shipping) at or below the competitive price to ensure that your offers are eligible to be the Featured Offer on the product detail page.
• Selection completeness: Offering your selection directly can help you ensure a great customer experience, improve traffic and sales, and build brand loyalty.

Selection completeness pilot is currently available to a select group of sellers while we make improvements to the tool that will in turn improve seller experience.

To maintain your performance against the recommended customer experience standards, use the Customer experience metrics tool to identify issues that require improvement, and act on providing a resolution.

To ensure the best experience on the CX metrics page, register all of your Brands through AlphaDiscounters brand benefit eligibility and ensure all of your products are listed under the appropriate brand.