Condition guidelines: Cell Phones & Accessories

In addition to the general condition guidelines, the following guidelines apply to used or renewed cell phones and/or accessories:

Before shipping a used or renewed cell phone to a buyer, you must do the following:

• Cancel the existing account associated with the phone.
• Remove the SIM card from the phone, if present.
• Clear the phone’s memory and restore the default settings.

Cell phones and cell phone accessories

AlphaDiscounters limits the types of cell phone and cell phone accessories products sellers can list to help ensure that customers are able to buy with confidence from all sellers on AlphaDiscounters.

The requirements for selling these products reflect customer concern for product quality, product branding, and consumer safety. Adherence to import and export restrictions is also important for ensuring that customers can purchase authentic, high-quality cell phones and cell phone accessories.

Sellers must meet the requirements below in order to list in the Cell Phones & Accessories category.

General requirements

New cell phones and cell phone accessories must be listed using the manufacturer’s Universal Product Code (UPC).

Product quality

• All new, European Union-sourced cell phones must be warranted by the manufacturer. International versions should clearly state on the title “No-Warranty,” because not all manufacturers will honor warranty for a non-European Union. version.
• Certified refurbished cell phones must be warranted by the manufacturer or re-manufacturer.
• Sellers must disclose the warranty type for each cell phone they list, indicating whether it is a manufacturer’s warranty or their own warranty.
• Unlocked cell phones cannot have carrier branding on any phone component.
• All parts must be original, and sellers must not alter or reassemble phones to remove logos.
• Internationally-sourced, manufacturer-unlocked cell phones must be supplied with a European Union charger.
• International versions should include step by step instructions in English on how to change language settings and, if needed, instructions on how to set up voice and data connections with compatible European Union carriers.
• All products must meet European Union product safety standards.
• All listing data and images must be suitable for all ages and appropriate for our global community. Listing data and images may not depict or contain nudity or pornographic, obscene, or offensive content. For more information, see Offensive Products and Prohibited Content.
• Sellers must follow AlphaDiscounters listing standards for any product sold on AlphaDiscounters:
• Sellers must agree to appropriately and accurately classify their products.
• Sellers must submit product titles, feature bullets, and product descriptions that are clearly written and assist the customer in understanding the product.
• All product listing data must meet our Cell Phones & Accessories-specific standards:
• Listings must comply with our Cell Phones & Cell Phone Accessories listing policies.
• Sellers must have reviewed the product page style guidelines for The Consumer Electronics Store and the Cell Phones & Accessories subcategory classifications and agree to provide the required information when submitting listing data.
• Detail pages for products in the original manufacturer packaging (factory sealed and un-opened) should not specify the packaging.
• All products in non-retail packaging (bulk items individually packaged, generic or carrier packaging) require a separate detail page and the type of non-retail packaging must be specified.
• All product listings must meet AlphaDiscounters site-wide image standards:
• Sellers must certify that they have reviewed the image guidelines published on alphadiscounters.com/images and that all images they upload will conform to the guidelines.
• Sellers are responsible for the quality of all images they upload, even if the seller has obtained the images from an outside source.
• All products must be sold as listed:
• Customers must be able to complete all aspects of ordering and purchasing a product using only the AlphaDiscounters website.
• We do not allow custom listings that require buyers to communicate with sellers before or after the purchase in order to receive the product they want.

Unlocked cell phones

Approved unlocked cell phone types

• European Union-sourced, manufacturer-unlocked, OEM cell phones (such as Nokia, Motorola, and Sony Ericsson):
• Must be factory sealed in un-opened, original retail packaging.
• Internationally-sourced, manufacturer-unlocked cell phones (such as Samsung, LG, and HTC):
• Must be supplied with European Union charger. Best practice is to place both the product, in its original factory sealed box, and the European Union adapter into a larger shipping box.
• If the default language is not English, provide step-by-step instructions on how to change language settings rather than breaking the factory seal and manually changing the language prior to shipping the product.
• If the default settings do not support all compatible European Union carriers, provide step-by-step instructions on how to change voice and data settings for each compatible European Union carrier.

Restrictions

• Unlocked cell phones (U.S. or international) must not contain:
• Carrier logos anywhere on the phone.
• Carrier logos in the software.
• Carrier logos in the documentation (instruction manual, setup guide, CD-ROM).
• Carrier logos on the box
• Altered or reassembled phones:
• All parts of the phone must be original. Sellers may not switch the battery door, keypads, or covers to remove carrier branding.

Carrier branded cell phones

Approved carrier-branded cell phone types

• Carrier-branded phones (European Union only, including, Vodafone, Orange, Bouygues and Cosmote) must contain a European Union charger and may contain:
• Applicable carrier logos on the phone.
• Applicable carrier logos in the software.
• Applicable carrier logos in the documentation (instruction manual, setup guide, CD-ROM).
• Applicable carrier logos on the box.
• Before shipping a used or certified refurbished cell phone to a buyer, you must do the following:
• Cancel the existing account associated with the phone.
• Remove the SIM card from the phone, if any.
• Clear the phone’s memory and restore the default settings.

Altered or reassembled phones

All parts of the phone must be original. Sellers may not switch the battery door, keypads, or covers in order to remove carrier branding.