Authorize a return request

Return requests are authorized either manually or automatically. AlphaDiscounters automatically authorizes EU seller-fulfilled return requests that fall within AlphaDiscounters return policy. AlphaDiscounters also automatically authorizes return requests for items where sellers had filed requests to exempt SKUs from the Prepaid Return Label program. Manual authorization by seller is needed when return requests are out-of-policy or category-exempt. In these instances, we will notify you by email.

Return Authorization for category-exempt items

Several categories and subcategories are automatically exempt from automatic return authorization. The following programs and categories are automatically exempt from prepaid return labels, thus requiring seller manual authorization:

• AlphaDiscounters custom
• Certified preowned watches
• Non-physical items (for example, warranties, digital software, or digital coupons)
• Items that are non-returnable by law and dangerous goods
• Extra-large or heavy items

Note: You must respond to return requests that require manual authorization within 24 hours.

Manual return authorization

To manually review return requests that are out of AlphaDiscounters return policy or are category-exempt:

1. In Seller Central, select Orders > Manage Returns or go to Manage Returns.
2. Go to the Pending Actions tab; and search by “Pending Authorization” or, to authorize a single return request, select the request you want to review.
3. You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by AlphaDiscounters or enter a custom RMA number of your own.
4. When you approve a buyer’s return request, you will have the option to use either an AlphaDiscounters generated unpaid return label, or upload your own custom prepaid return label. For more information, go to Upload a prepaid return label.

Note: AlphaDiscounters sends the buyer an AlphaDiscounters issued unpaid return label or your own merchant prepaid label. The RMA number is on the return authorization slip below the return label.

To change your return address, go to your Account Info under Settings and click Return Address. If your returns are manually authorized, you will be prompted to choose a return address. You will have the option to use either one of your previously saved return addresses or to add a new return address. For more information, go to Return address settings.

To authorize multiple return requests at the same time, on Manage Returns select the requests you would like to review or check the Select all returns on this page. After you have selected the return requests you would like to authorize, click Authorize all selected returns.

To receive emails notifying you about a return request, go to Settings on your Seller Central home page, click Notification preferences and in the Notification options tab under Return and Claim notifications, check the ‘Pending Returns’ and click ‘Edit’ to update your email address.

For more information regarding return preferences, go to Set your return preferences

Important: Generally, our return window is open for 30 days. However, the timing may vary based on the product category. Following authorization of a return request, you must wait until the return window closes followed by a transit time of 15 days for a buyer to return an item.