Cancel an item, order, or multiple orders

Cancel one order

Cancel multiple orders

Partial refunds

You can cancel any unshipped items or orders from your Manage orders page. After you cancel an item or order, AlphaDiscounters will send a cancellation email to the buyer.

Cancel one order

1. On the Manage Orders page, locate the order you want to cancel.
2. Click Cancel Order in the Action column.
3. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.
4. Click Submit.

Cancel multiple orders

You can also cancel multiple orders using one of the following techniques:

• Professional sellers can also cancel multiple orders by uploading an Order Cancellation file. See Cancel Multiple Orders.

Note: We expect sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfilment order cancellations. For information on how we factor cancelled orders into your overall performance, see Customer Metrics.

Partial refunds

Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed.

To cancel or refund part of a multi-item order, follow these steps:

1. Ship and confirm all of the items that you can fulfill.
2. Use an Order Adjustment Feed to submit a refund for the order items that you cannot fulfil. Provide the following information in the feed:

• Quantity Cancelled: The quantity that cannot be fulfilled.
• Adjustment Reason: The refund code. Select either No Inventory or Customer Cancel.

For more information, see Refund Orders – Order Adjustment Feed.