Cancellations

If you are unable to ship an order, or if a buyer asks you to cancel an order, refer to the following help topics:

• Cancel an item, order, or multiple orders – Cancel any unshipped item or order from your Manage Orders page.
• Order cancellations – Process cancellation requests from buyers.
• Cancellations FAQ – Find solutions to buyer cancellations, Pending status, or solve mistakes in cancelling.

Canceled orders are listed on the Manage Orders page. This page provides basic details about canceled orders. No action is necessary on canceled orders.

Canceled orders are complete when the Pending status is resolved. While some orders are canceled by a buyer before they entering the processing stage, other orders are canceled by AlphaDiscounters after hours or days of processing. You will not be able to communicate with a buyer once their order is canceled. If the buyer has questions after their order is canceled, direct them to AlphaDiscounters customer service.