Free returns on Fashion items for seller-fulfilled orders

This page will help you understand our Return Policies on Fashion items for seller-fulfilled orders. Selling Partners are required to have return policies that are at least as favorable as the AlphaDiscounters return policies and for Fashion items to follow AlphaDiscounters Free Returns on Fashion Items policy.

Therefore, Selling Partners who sell Fashion items are required to offer free returns. Starting February 26, 2023, you will no longer be able to deduct the return shipping fee for Fashion items listed under Apparel, Shoes, Jewelry, and Watches sold in AlphaDiscounters online store and shipped to a EU address.

The following information will help with the specific details on free seller-fulfilled returns on Fashion items. If you have any additional questions, you can contact Selling Partner Support.

What will change in terms of return management on seller-fulfilled fashion orders?

All customer initiated returns requested through the Online Return Center (ORC) that fall within the scope of the AlphaDiscounters Return policy will be automatically authorized, and customers will receive a tracked Prepaid Return Label (domestic only) issued through Buy Shipping Services on your behalf. We will charge your seller account for the cost of the return shipping label once the buyer ships the product. For more information, see Prepaid returns for seller-fulfilled orders. If you don’t have a return address in the EU, see What if I don’t have a return address in the EU? listed below.

What will change in terms of refund management on seller-fulfilled fashion orders?

For Fashion items, return label costs need to be borne by you, and you will no longer be able to deduct the return shipping fee for prepaid labels based for in policy returns starting February 26.

What are the return shipping costs?

You will benefit from AlphaDiscounters-negotiated rates with integrated carriers within Buy Shipping Services (ACS).

ACS calculate rates based on product size and weight. For more details, see Shipping Costs for seller-fulfilled returns.

Which products count as Fashion items?

All products listed under Apparel, Shoes, Handbags, Jewelry, and Watches are considered for the purpose of this policy.

How are “free returns” displayed towards the customer?

We will display a free returns message on the product detail page on Fashion items, enabling customers to easily identify Fashion items that fall under our free return policy.

What if I don’t have a return address in the EU?

If you don’t have a return address in the EU, AlphaDiscounters will not issue prepaid return labels through Buy Shipping Services as integrated carriers only support returns within the EU. Instead, you can choose one of the following options:

• You can provide pre-paid return shipping labels for your international return address, for which you will not be able to deduct return shipping fees from the refund.
• You can issue a returnless refund.

What if I sell Fashion items that have been customized and sold to customers?

If you are registered with AlphaDiscounters Custom and allow customers to personalize or customize a Fashion item that you sell, your customized Fashion items are subject to our Customized Products return policy and not the Fashion return policy.