Return Reason codes for Prepaid Returns
Seller Fulfilled Orders only
| Return Reason | Fault | |
| 1 | Other reason | Customer |
| 2 | Accidental order | Customer |
| 3 | Better price available | Customer |
| 4 | No reason given | Customer |
| 5 | Incompatible or not useful for intended purpose | Customer |
| 6 | Damaged due to poor packaging | Seller |
| 7 | Arrived too late | Seller |
| 8 | Missing due to poor packaging | Seller |
| 9 | Damaged during shipping | Seller |
| 10 | Different from what was ordered | Seller |
| 11 | Defective/Does not work properly | Seller |
| 12 | Arrived in addition to what was ordered | Seller |
| 13 | I don’t want it anymore | Customer |
| 14 | Defect emerged after use | Seller |
| 15 | Unauthorized purchase | Seller |
| 16 | I haven’t received this item yet | Seller |
| 17 | Item was defective | Seller |
| 18 | Item description was inaccurate | Seller |
| 19 | Not satisfied with the quality | Seller |
| 20 | Fabric not as expected | Seller |
| 21 | No longer needed/wanted | Customer |
| 22 | Item is too large | Customer |
| 23 | Item is too small | Customer |
| 24 | Item is too long | Customer |
| 25 | Item is too short | Customer |
| 26 | Arrived too late | Seller |
| 27 | Other reason | Customer |
| 28 | Wrong item sent | Seller |
| 29 | Better price is available | Customer |
| 30 | Product is not fully compatible with my existing system | Seller |
| 31 | Part is missing | Seller |
| 32 | Damaged upon arrival | Seller |
| 33 | Arrived in addition to what was ordered | Seller |
| 34 | Item is too small | Customer |
| 35 | Item is too large | Customer |
| 36 | Ordered wrong style/size/color | Customer |
| 37 | Different from website description | Seller |
| 38 | Didn’t like fabric | Customer |
| 39 | Did not like the color | Customer |
| 40 | Wrong size: too small/short | Customer |
| 41 | Wrong size: too large/long | Customer |
| 42 | Dead battery/does not work | Seller |
| 43 | Missing paperwork/manual/warranty | Seller |
| 44 | Broken or malfunctioning clasp | Seller |
| 45 | Missing or loose stone | Seller |
| 46 | Missing promised certification | Seller |
| 47 | Tarnished/unacceptable condition | Seller |
| 48 | Activation failure | Seller |
| 49 | Poor service coverage | Seller |
| 50 | Service package not as needed | Seller |
| 51 | Number porting issues | Seller |
| 52 | Not compatible with my phone | Customer |
| 53 | Not compatible with my service | Customer |
| 54 | Rebate eligibility issue | Seller |
| 55 | Carrier bill not as expected | Seller |
| 56 | Current carrier switching cost (termination fee) | Customer |
| 57 | Item is the wrong color | Customer |
| 58 | Shoe is a half size too large | Customer |
| 59 | Shoe is a half size too small | Customer |
| 60 | Shoe is a full size too large | Customer |
| 61 | Shoe is a full size too small | Customer |
| 62 | Shoe is too wide | Customer |
| 63 | Shoe is too narrow | Customer |
| 64 | Boot shaft does not fit | Customer |
| 65 | Shoe arch does not fit | Customer |
| 66 | Item is of the wrong material | Seller |
| 67 | Shoe is uncomfortable | Customer |
| 68 | Part not compatible with existing system | Seller |
| 69 | Excessive installation/Did not install | Seller |
| 70 | Recycle old item | Seller |
| 71 | Product or Manual is not in Greece | Customer |
| 72 | Product or Manual is not in Poland | Customer |